Terms of Use

Effective: 14 August 2026

Last updated: 14 August 2026

1. Agreement

These Terms of Use ("Terms") are a binding agreement between you and Butter Supply Inc., a corporation incorporated under the laws of Ontario, Canada ("Butter," "we," "us," "our").

They govern your access to and use of the Services described in Section 3. By creating an account, installing the Butter Commerce app or plugin, publishing a site that uses Butter components, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.

If you are agreeing on behalf of a company, agency, or other organization, you represent that you have authority to bind it, and "you" means that organization.

Related documents. The following are incorporated into these Terms by reference:

• the Privacy Policy

• the Acceptable Use Policy

• the Cookie Notice

• the Data Processing Addendum, which applies where we process personal data on your behalf

2. Definitions

3. What the Services are — and what they are not

Butter is a storefront layer. It connects a Shopify store to a site designed in Framer, and it runs commerce behaviour on that site.

Shopify remains the system of record. Products, inventory, pricing, customers, orders, payments, taxes, and checkout all live with Shopify. We read from and write to your Shopify store using the permissions you grant at install, and we display and act on that data inside your Storefront.

To be explicit about the boundaries:

• We do not process payments. Every transaction completes in Shopify's checkout. We are not a payment processor, a merchant of record, or a party to any sale you make.

• We do not fulfil orders, hold inventory, or handle returns, refunds, or chargebacks arising from your sales to Shoppers. Those are between you and your Shopper.

• We do not replace Shopify or Framer. You need your own account and your own subscription with each of them, on their terms.

• We are not your data controller for Shopper data. Where Butter processes personal data about Shoppers, we do so on your instructions as your processor. See Section 13 and the DPA.

• We do not provide legal, tax, accounting, or compliance advice. Whether your Storefront meets the consumer-protection, privacy, accessibility, or tax obligations that apply to your business is your responsibility.

4. Eligibility and accounts

You must be at least the age of majority where you live, and legally able to enter a contract. The Services are for business use. They are not directed at children, and you may not use them if we have previously terminated your account.

You are responsible for your account: for the accuracy of the information you give us, for keeping credentials secure, and for everything done under your account, whether or not you authorized it. Tell us promptly at security@buttercommerce.co if you believe your account has been compromised.

Team and organization access. You may invite others to your workspace. You remain responsible for what they do, for making sure they comply with these Terms, and for removing access when they should no longer have it.

5. Your Shopify store and third-party services

Permissions. Installing the Butter Commerce Shopify app requires you to grant Shopify access scopes. You authorize us to use those permissions to operate the Product for you — reading products, collections, inventory, markets, and metaobjects, and writing products, discounts, and cart transforms where a feature requires it. You may revoke this at any time by uninstalling the app, which will stop the affected features from working.

You must have the right to grant that access. If you are building on a client's Shopify store, you confirm you are authorized to install apps and grant permissions on their behalf.

5.1 Butter requires Shopify and Framer, and neither is ours

The Product does not work on its own. It is a layer between two platforms we do not own or control. To use it you must have, and maintain at your own cost:

• an active Shopify account on a plan that supports the features you use; and

• an active Framer account on a plan that supports publishing the site you build.

Each is a separate contract between you and that company, on their terms, at their prices. Your agreement with us gives you no rights under either.

What follows from that, plainly:

• We cannot refund their fees. If you cancel Butter, stop using the Product, or are dissatisfied for any reason, that has no effect on what you owe Shopify or Framer. We have no ability to obtain a refund, credit, or cancellation from either of them on your behalf, and requests for one should go to them.

• Their prices, plans, and terms are theirs to change. If Shopify or Framer raises a price, changes a plan, restricts a feature, or alters its terms in a way that increases your costs or reduces what you can build, that is not a breach by us and does not entitle you to a refund or a reduction in our fees.

• Their availability is not ours. If Shopify or Framer is down, degraded, or rate-limiting, your Storefront may be affected. We are not responsible for that, and it is not a failure of the Product.

• Their APIs can change under us. If either removes, deprecates, or alters an API the Product relies on, features may change, degrade, or stop working, sometimes with little or no notice to us. We will adapt where we reasonably can and tell you what we know, but we do not guarantee continued compatibility with platforms we do not control.

• Their decisions about your account are theirs. If Shopify or Framer suspends, terminates, or restricts your account, or removes the Butter app or plugin from its marketplace, we cannot restore your access and are not liable for the consequences.

• You are responsible for complying with their terms. Nothing we provide overrides your obligations to Shopify or Framer, and where our Terms and theirs both apply to something you do on their platform, theirs govern that platform.

5.2 Optional integrations

Any integration you choose to enable through Butter — Klaviyo, Judge.me, Yotpo, Loox, Google Analytics, the Meta Pixel, and others — is likewise governed by its own terms and privacy policy, not ours. You supply the credentials, you hold the relationship, and you decide what data flows there. We are not responsible for their availability, pricing, changes, or what they do with data you direct us to send them.

6. Licence to use the Product

Subject to these Terms and your payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable licence, for the term of your subscription, to:

• install and use the Product to build and operate Storefronts for Stores you own or are authorized to work on;

• use Butter components, templates, Butter Blocks, and Recipe templates within those Storefronts;

• modify and style templates and Blocks to build your own designs.

What you may not do:

• resell, sublicense, rent, or redistribute the Product or Butter Materials as a standalone offering, or as part of a product that competes with Butter;

• extract, republish, or distribute Butter components or templates outside a Storefront built on the Product;

• copy, decompile, reverse engineer, or attempt to derive the source code of any part of the Product, except where that restriction is unenforceable by law;

• remove, obscure, or alter any proprietary notice;

• use the Product to build a service that offers Butter's functionality to third parties.

Agencies and studios. You may use the Product to build Storefronts for clients. Each live Store requires its own paid plan under Section 7, whether the client pays or you do. When a client engagement ends, transfer or terminate the Store's plan — do not leave a live Store running on your account without authority.

Your designs are yours. Nothing here gives us rights in the designs, copy, or brand you create using the Product, beyond the licence in Section 9.

7. Plans, billing, and payment

Plans. We offer a free plan and paid plans. Current tiers, limits, and prices are on the pricing page, which forms part of these Terms.

Build free, pay when it's live. You can build on the free plan without paying. A paid plan is required when a Store goes live, and paid plans are billed per live Store, not per seat.

How you are billed. Butter Commerce is billed through Shopify, as an app charge on your Shopify invoice, under Shopify's billing terms. Your Shopify account is where you upgrade, downgrade, and cancel.

If you subscribed before the Butter Commerce launch, your subscription may still run through Stripe. Those subscriptions continue on their existing terms until they are migrated. We will give you notice before moving you to Shopify billing, and we will not increase your price as part of the move. During the migration you will not be charged by both systems for the same period; if that ever happens, tell us and we will refund it.

Renewal. Subscriptions renew automatically each billing period — monthly or annually, as selected — at the then-current price, until cancelled. By subscribing you authorize us, or Shopify, to charge the payment method on file for each renewal.

Taxes. Prices exclude taxes unless stated. You are responsible for any sales, use, VAT, GST, HST, or similar taxes, other than taxes on our income.

Price changes. We may change prices. For existing subscriptions, we will give at least 30 days' notice before a change takes effect, and the change applies from your next renewal. If you do not accept it, cancel before then.

Failed payment. If a charge fails, we may retry, and we may suspend or downgrade paid features until payment succeeds. We will make reasonable attempts to reach you first.

Legacy plans. Some customers hold plans from before the Butter Commerce relaunch, including one-time licences purchased through LemonSqueezy and earlier subscription tiers. Those arrangements continue on their existing terms and at their existing price for as long as we offer them. We will not increase a legacy price or remove a legacy entitlement without at least 90 days' notice.

8. Cancellation, refunds, and chargebacks

Cancellation. You may cancel at any time, from your account or by uninstalling the Shopify app. Cancellation takes effect at the end of your current billing period. You keep access until then.

Refunds. Fees are non-refundable, and we do not prorate partial periods. Because a full-featured free plan is available before you commit, and because you only pay once a Store is live, you can evaluate the Product without paying.

That said — if something has gone wrong, contact us. We review refund requests individually and we would rather resolve a problem directly than have you out of pocket. Nothing in this section limits any refund right you have under mandatory consumer law where you live.

Chargebacks. Please raise billing problems with us first at billing@buttercommerce.co. We answer quickly and we would almost always rather issue a refund than dispute a charge. Initiating a chargeback or payment dispute without contacting us first is a breach of these Terms, and we may suspend or terminate the account and recover the disputed amount and any fees we incur as a result.

9. Your Content

You own it. You keep all rights in Your Content. We claim nothing beyond what we need to run the Services.

Licence to us. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, cache, display, and process Your Content, and to create derivative representations of it, solely to operate, secure, support, and improve the Services for you. This licence ends when Your Content is deleted, except for backups retained for the period described in the Privacy Policy, and except for de-identified aggregate data as described in the DPA.

Your responsibility. You represent that you have the rights to Your Content, and that it does not infringe anyone's rights or break any law. You are responsible for the accuracy of your product data, pricing, and any claims made on your Storefront.

Publicity. We may identify you as a Butter customer and show a screenshot of your public Storefront in our marketing, unless you tell us not to at hello@buttercommerce.co. We will not disclose non-public information about your business without your consent.

Feedback. If you send us ideas or suggestions, we may use them without obligation to you. We are not taking any rights in your business by doing so.

10. Acceptable use

Your use of the Services is subject to the Acceptable Use Policy. In short: do not break the law with it, do not attack or overload it, do not use it to sell what you are not allowed to sell, and do not misrepresent it as your own product.

11. Support, availability, and changes

Support. We provide support through our help centre and by email.

Priority support, where your plan includes it, means your requests are placed ahead of other customers' in our queue. It is not a guaranteed response time, and we do not offer a response-time commitment on any plan.

Availability. We work to keep the Services running, but we do not guarantee uninterrupted or error-free operation, and we offer no uptime SLA. Maintenance, third-party outages — Shopify, Framer, our hosting providers — and events outside our control will cause downtime.

Changes. We develop the Product continuously. We may add, change, or remove features. Where we remove or materially degrade a feature you rely on, we will give reasonable notice and, where practical, a migration path.

Beta features. Anything labelled beta, preview, or experimental is provided as-is, may change or disappear without notice, and is excluded from any commitment in these Terms. Do not rely on it for a production Storefront without accepting that risk.

12. Intellectual property

The Product and all Butter Materials are owned by Butter and its licensors and are protected by copyright, trademark, and other laws. Except for the licence in Section 6, no rights are granted to you.

Copyright complaints. If you believe content on the Services infringes your copyright, contact legal@buttercommerce.co with enough detail to identify the work, the material, and your authority to act. We will investigate and remove infringing material where appropriate, and we may terminate repeat infringers.

13. Privacy and data protection

How we handle personal data is described in the Privacy Policy.

Two roles matter here, and they are different:

• For your data as our Customer — your account, your billing, your use of the Product — we are the controller. We decide what we collect and why, and we are accountable to you for it.

• For personal data about your Shoppers that Butter processes because your Storefront uses our components, you are the controller and we are your processor. We act on your instructions. The Data Processing Addendum governs that relationship and applies automatically — you do not need to sign anything separately.

You are responsible for your own compliance obligations towards your Shoppers: giving them notice, obtaining consent where the law requires it (including for cookies and tracking in the EU and UK), honouring their rights requests, and maintaining your own privacy policy on your Storefront.

14. Suspension and termination

By you. Cancel at any time under Section 8.

By us. We may suspend or terminate your access, with notice where practical and immediately where not, if you materially breach these Terms or the Acceptable Use Policy, if your payment fails and stays unresolved, if your use threatens the security or stability of the Services or another customer, or if we are required to by law.

On termination. Your licence ends, and Butter components on your published Storefronts will stop functioning. Export anything you need first. We will delete or de-identify your data as described in the Privacy Policy and the DPA. Sections that by their nature should survive — payment obligations already incurred, Sections 9, 12, 15, 16, 17, 19, and 20 — survive termination.

15. Disclaimer of warranties

To the fullest extent permitted by law, the Services are provided "as is" and "as available." We disclaim all warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Services will meet your requirements, operate without interruption or error, be secure against every threat, or that defects will be corrected. We do not warrant the results of any Recipe, sync, or automation, or the accuracy of data drawn from or written to third-party systems.

Some jurisdictions do not allow the exclusion of implied warranties. Where that is the case, the exclusions above apply to the maximum extent permitted, and any implied warranty is limited to the shorter of ninety days or the minimum period the law requires.

16. Limitation of liability

To the fullest extent permitted by law:

No indirect damages. Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost sales, lost goodwill, or lost or corrupted data, even if advised of the possibility.

Cap. Our total aggregate liability arising out of or relating to these Terms or the Services, whether in contract, tort, or otherwise, will not exceed the greater of (a) the total fees you paid us in the twelve months immediately before the event giving rise to the claim, or (b) CAD $100.

What this covers. For the avoidance of doubt, the exclusions and the cap above apply to any claim for lost sales, lost revenue, lost customers, lost marketing spend, reputational harm, or the cost of remedial work, however caused, including where it arises from:

• the Product, a component, or a Recipe being unavailable, slow, or not functioning as expected;

• a failed, partial, delayed, or incorrect sync of products, collections, inventory, pricing, or metafields;

• a Recipe firing when it should not have, failing to fire when it should have, or applying a discount, gift, price change, or free shipping incorrectly or to the wrong shopper;

• a component displaying incorrect price, inventory, availability, or product information;

• your own configuration — how you set up components, Recipes, filters, markets, sync settings, or integrations, and any error, omission, or unintended consequence in that setup;

• changes you or anyone with access to your account or your Framer project makes to a published Storefront;

• an outage, change, deprecation, rate limit, or error at Shopify, Framer, or any other third party;

• data loss or corruption, other than our failure to maintain backups as described in the Privacy Policy;

• a security incident not caused by our failure to implement the measures described in the DPA.

You are responsible for testing. The Product gives you the ability to change how a live commercial storefront behaves — including what shoppers are charged. Test changes before publishing them, and check that a Recipe does what you intended before it runs against real traffic. We provide the tools; the configuration and its commercial consequences are yours.

What it does not cover. Nothing here limits liability that cannot lawfully be limited, including for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Allocation of risk. You acknowledge that these limits reflect a reasonable allocation of risk and are a fundamental basis of the bargain, and that our pricing would be materially different without them.

17. Indemnity

You will defend, indemnify, and hold harmless Butter, its officers, directors, employees, and contractors from any claim, demand, loss, liability, or expense (including reasonable legal fees) arising from: your use of the Services; Your Content; the products you sell and the claims you make about them; your breach of these Terms or the Acceptable Use Policy; your violation of any law or of anyone's rights, including your Shoppers' privacy rights; and your installation of the Product on a Store you were not authorized to install it on.

We will notify you of any claim, give you control of the defence (subject to our right to participate with our own counsel), and cooperate reasonably. You may not settle a claim in a way that imposes obligations on us without our written consent.

18. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days' notice by email or in-product before they take effect, and we will update the "Last updated" date above. Continuing to use the Services after a change takes effect means you accept it. If you do not, cancel before the effective date.

19. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Venue. The courts of Ontario, Canada have exclusive jurisdiction, and both parties submit to that venue.

Talk to us first. Before filing anything, contact us at legal@buttercommerce.co and give us 30 days to resolve it. Most disputes end here.

Consumers. If you use the Services as a consumer rather than for business, nothing in this section removes your right to bring a claim in the courts of your own country, or your protections under mandatory local consumer law.

20. General

Entire agreement. These Terms, together with the documents incorporated in Section 1, are the entire agreement between us on this subject and supersede any prior agreement, including the Framer Commerce Terms of Service.

Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

Severability. If a provision is held unenforceable, it is modified to the minimum extent necessary, or severed, and the rest remains in force.

No waiver. Not enforcing a provision is not a waiver of it.

Force majeure. Neither party is liable for failure to perform due to causes beyond reasonable control, including outages at Shopify, Framer, or infrastructure providers, natural events, war, labour action, or government action. This does not excuse payment obligations.

Notices. We will send notices to the email on your account. You send notices to legal@buttercommerce.co. Notices are effective when sent.

No third-party beneficiaries. These Terms create no rights for anyone other than you and us. Shoppers are not third-party beneficiaries.

Independent contractors. Nothing here creates a partnership, joint venture, employment, or agency relationship.

Language. These Terms are drawn up in English. Les parties ont exigé que la présente convention et tous les documents connexes soient rédigés en anglais.

21. Contact

Butter Supply Inc.

2727 Steeles Ave West, Unit 103-180, Toronto, ON M3J 3G9, Canada

• General: hello@buttercommerce.co

• Legal and notices: legal@buttercommerce.co

• Billing: billing@buttercommerce.co

• Privacy: privacy@buttercommerce.co

• Security: security@buttercommerce.co